Technical Support FAQs
If you’re currently experiencing any technical issues while watching City First Church Online, check out the FAQs below for some basic troubleshooting tips. If you still need assistance, follow the link at the end to let us know. We’re here to help!
Q. What should my first response be to any technical issue?
A. Three great first steps to resolve any tech issue are:
- Refresh the page.
- Double-check your internet connection.
- Try using a different web browser (See below).
- Check to make sure your flash player is updated and enabled (See below).
Nine times out of ten, one of those steps will do the trick!
Q. What does “refreshing” or “reloading” a page mean and how do I do it?
A. To “refresh” a web page simply means to load it again. On most other browsers there is an arrow at the top of the page that look similar to this: . On Google Chrome and Safari, in the menu bar, click “View” and then “Reload”.
Q. How do I download a different web browser?
A. Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.
OR
You can verify that you have the latest version of your preferred browser using these links: Internet Explorer, Chrome, Safari, Firefox, & Opera.
Q. How do I make sure I my Flash player is up-to-date?
A. Click here to check your Flash Player or download the latest version and here to check Java.
Q. How do I get the video to play if the screen says it’s “unable to connect to the content”?
A. If you receive the message below, first try refreshing the page (see above). If that doesn’t help, click “Watch in low quality” or ”Watch in high quality” under the video.
Q. What do I do if the video suddenly stops playing?
A. If the video stops, refresh the page (see above). In some browsers, you may also need to click inside the video player to restart the video.
Q. My chat window is now in another language. How can I change it back to English?
A. At the top of the chat window, you’ll see a globe icon . Click that icon and then select “English” or your preferred language. This will set the chat to the language you prefer using. Refresh the page if needed (see above).
Q. How do I report an issue that’s not covered here?
A. Occasionally things go awry. If none of the FAQs above resolve your issue, please contact us at https://my.cityfirst.church/contact. Anyone can do this! We’ll be glad to take a look and see how we can help.